Refund & Returns Policy

Last Updated: July 2026

At SNSV Laptop, we are committed to providing quality used and refurbished laptops at competitive prices. Every laptop is professionally tested before dispatch to ensure it is fully functional. Please read our Refund & Returns Policy carefully before placing an order.

10-Day Checking Warranty

Every laptop purchased from SNSV Laptop comes with a 10-Day Checking Warranty starting from the date of delivery.

This warranty allows customers to inspect and test the laptop under normal usage conditions. If a verified hardware issue is found during the warranty period, please get in touch with our support team immediately.

Eligible for Return or Replacement

You may request a return or replacement if:

You receive a laptop with a verified hardware fault.
The product delivered is different from the one you ordered.
The laptop arrives physically damaged due to shipping.
Essential accessories included with the order are missing.

All claims must be reported within 10 days of receiving your order.

Warranty Exclusions

The 10-Day Checking Warranty does NOT cover:

Physical or accidental damage.
Burnt components or electrical damage.
Motherboard damage caused after delivery.
Liquid or water damage.
Broken, cracked, or damaged screens.
Dead pixels or display damage caused after delivery.
Touchscreen or touch panel issues on touchscreen models.
Damage caused by drops or improper handling.
Damage caused by voltage fluctuations or power surges.
Damage caused by unauthorized repairs, upgrades, or modifications.
BIOS locks, passwords, software corruption, viruses, or operating system issues caused after delivery.
Battery backup reduction due to normal usage.
Cosmetic scratches, minor dents, or signs of previous use, as these are expected on used/refurbished laptops unless otherwise stated.

Battery Warranty

Battery backup may vary depending on the condition and age of the laptop. Since all laptops sold by SNSV Laptop are used or refurbished, battery timing is not covered under the 10-Day Checking Warranty. Battery performance may naturally decrease over time and cannot be claimed as a warranty issue.

Accessories Warranty

Accessories including the charger, adapter, power cable, bag, mouse, or any complimentary items are not covered under the warranty unless otherwise stated on the product page or invoice.

Non-Returnable Situations

Returns or refunds will not be accepted if:

You change your mind after purchasing.
You no longer need the product.
The laptop has been physically damaged after delivery.
Warranty stickers or serial numbers have been removed or tampered with.
Internal parts have been replaced or removed.
The laptop has been opened or repaired by an unauthorized technician.
The issue is caused by software installed by the customer.

Return Conditions

To qualify for a return or replacement, the laptop must:

Be returned in the same condition in which it was received.
Include the original charger and all accessories supplied with the order.
Be free from physical damage caused after delivery.
Have all warranty stickers and serial numbers intact.

SNSV Laptop reserves the right to inspect the returned product before approving any refund or replacement.

Refund Policy

If a refund request is approved:

Refunds will be issued using the original payment method whenever possible.
Refunds are typically processed within 5–10 business days after the returned product has been inspected and approved.
Shipping charges are non-refundable unless the return is due to our error.

Refunds will only be issued after the returned product passes inspection and is found to meet all return eligibility requirements.

Replacement Policy

Where possible, we will replace the laptop with the same model.

If the same model is unavailable, customers may choose:

A similar laptop of equal value, or
A full refund (if a suitable replacement cannot be provided).

Return Shipping

Please contact SNSV Laptop before sending any product back.

Returns sent without prior approval may not be accepted.

Customers who purchase products from our physical store may return or exchange eligible products at our store. Customers who purchase online must contact us first and return the product via courier unless instructed otherwise.

If your return is approved due to a verified hardware fault or an error on our part, we will provide detailed return instructions.

SNSV Laptop will bear the return shipping cost only if the return is approved due to our error or a verified hardware fault. In all other cases, the customer is responsible for return shipping charges.

Order Cancellation

Orders can be cancelled before shipment.

Once an order has been dispatched, it cannot be cancelled and will follow this Refund & Returns Policy.

Product Condition

All products sold by SNSV Laptop are used or refurbished, unless clearly stated otherwise.

Because these are pre-owned devices, minor cosmetic signs of previous use such as light scratches or small marks may be present. These do not affect the functionality of the laptop and are not considered defects.

Every laptop is professionally tested before being listed for sale.

Important Warranty Notice

Please note the following:

No warranty is provided for physical damage or accidental damage.
No warranty is provided for burnt or electrically damaged components.
Touchscreen models are sold without warranty for touchscreen functionality or touch panel issues.
Warranty covers only verified hardware faults reported within the 10-Day Checking Warranty period.
SNSV Laptop reserves the right to repair, replace, or refund the product after inspection.

Customers must contact SNSV Laptop and receive return authorization before sending any product back. Unauthorized returns may be refused.

Contact Us

If you have any questions regarding returns, refunds, or warranty claims, please contact us.

SNSV Laptop

Website: https://snsvlaptop.com

Email: info@snsvlaptop.com

WhatsApp / Phone: +92 316 8568679